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RETURN POLICY

If you wish to return part or all of your order, this can be done within 14 days from the day of receipt. If 14 days have passed since delivery, unfortunately, we cannot assist you with an exchange for any reason.

Please do not return your package before contacting us at greekherbay@gmail.com.

Refunds are not provided.

If you wish to exchange your product for another, please contact us at greekherbay@gmail.com. Upon agreement, we will send you the product of your choice. In this case, the shipping cost is borne by the customer (€2.00).

To be eligible for a return, the product must be in perfect condition and nothing must be missing from its packaging. Once the quality check is completed and no damages are found, we will send you the new product. Any indication that the product has been used nullifies the possibility of an exchange.

Until the product reaches us, it is under your responsibility, so it is important to ensure its safe transport to avoid any damage and consequently the inability to return it.

If you want to purchase a gift, you must note in the order that you wish for an exchange card, which gives the recipient the option to exchange within 10 days. In this case, the customer bears the shipping – exchange costs (€2.00).

If you wish to purchase a discounted product, please note that it cannot be exchanged or returned.

Attention: In the unfortunate event that the product you purchased arrives damaged, please notify us immediately on the same day. In this case, the customer is entitled to a replacement or compensation.

RIGHT OF WITHDRAWAL

If you are transacting as a consumer, you may withdraw from the Contract within 14 calendar days without justification.

The withdrawal period expires 14 calendar days from the day you or a third party other than the carrier and indicated by you, acquires physical possession or control of the goods, or in the case of an order with multiple goods, after 14 calendar days from the day you or a third party other than the carrier and indicated by you, acquires physical possession or control of the last good.

To withdraw within the deadline, it is sufficient to notify us via email at greekherbay@gmail.com regarding the exercise of the right of withdrawal before the withdrawal period expires.

ANNEX

Withdrawal Form

(fill out and return this form only if you wish to withdraw from the Contract)

To: “GREEK HERB BAY”,

I hereby notify you that I withdraw from this sales contract regarding the following goods:

Order/Delivery Date (*):………………………………

Consumer Name:…………………………………

Consumer Address:………………………………..

Consumer Signature (only if this form is submitted in paper format):………………………………..

Date:………………………………..

(*) Delete as appropriate

ORDER CANCELLATION POLICY

If you wish to cancel your order at any stage before we notify you of the product shipment, call us at +306986793965.

Depending on the stage of your order, we will inform you of your options.